FNB

I really don't get how FNB has been voted best bank when everything about their service leaves a lot to be desired.... I opened an account with them in September and 1. They opened the wrong account for me and the did a downgrade of the account at the same time, but did not delete the profile so now when I check the app it looks like I have 2 different accounts with them. 2. When opening the account they did not order a card for me. When I called a few weeks later to check why my card is not delivered, I was told it because I did not order one. I mean really??? 3. When the card was finally delivered, I realised I had been charged for the card (replacement fee) - how do you get charged a replacement fee for a new card when the account is brand new? 4. I must say the process to reverse the charge was easy enough though - however the mistake should not have happened in the first place. At this point the consultant noticed that 2 accounts, but did nothing to clear the wrong account - just processed the reversal... 5. On opening the account I was told I would receive R1000 as a thank you for opening the account. 2 months later no "thank you" has been received. 6. Not only did I not receive the cash, but I was also offered free e bucks (choice between e bucks, discount on car repayment and free account fees) once again no e bucks.... so much for false advertising. I mean why make offers that your client isn't even aware of if you are not planning to honour them? 7. And lastly for a bank that's supposed to be the best digital bank, I had to go into a branch 3 times before my card and digital profile could be activated.