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Pieter P

1 reviews | Active since Jun 2018

10 Jun 2018, 13:47

FNB 100k lost worst bank ever

It has been 3 years and FNB cannot help me to get my money refunded i paid R100000 over to a person in Namibia an a person in South Africa has the same account nr and the money was transferred in the wrong persons account FNB is just not interested in solving this problem.R100000 is a lot of money and i hope i can find the right person to assist me because until now no one seems interrested.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jun 2018, 10:18
Official

Good day Pieter,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

PP
Pieter P's update12 Jul 2018, 06:32
Reviewer Update
With many failed attempts FNB once again just informed us that because FNB's platforms "user friendly" they are allowed to duplicate account numbers and they do not need to verify account holders. Just as long as you use the correct branch code and area code,they carry NO responsibility toward securing your money. Why do we need ID documents when opening an account and why is the bank account registered in your name when the bank doesnt even acknowlege your account name Now I ask you how is this the safest ,best bank in SA? We will be taking legal action against FNB and also against the person that received our money.