FNB #1 bank, but reply on email lacking...

I have emailed [Email Removed] and some of the other email addresses on numerous occasions and I am lucky if I get a response in 48 hrs or at all even.<br> <br> For a bank that is knows to be innovative this side is really lacking. I prefer to send emails, as opposed to holing forever to speak to a call center agent.<br> <br> Take Telkom as an example, they have a service on their website where you can Chat to an Agent - Live! Absolutely brilliant. <br> <br> Maybe look at implementing something similar?<br> <br> Sue