1 reviews | Active since Jun 2014
FNB
I went to the Fnb branch to change my pin as the paper they gave me was not clear. I went during my lunch as i urgently needed to withdraw money. when i got to the branch at 11:59 ( as on my ticket no:s43 that i still have)<br> There was only 3 people in front of me my number was skipped and ppl after me were assisted.I went back to the lady that gave the ticket and asked why am i being skipped she told me to go to any available consultant to get assistance, i than waited for one of them to open, eventually one consultant opened and i went to her to ask why am i being skipped cause i was here before everyone else, she aswell told me to sit and wait for someone else to assist. At that point 2 consulants left i assusme for lunch and there was only her and another consulant left she than called a lady that came way after me and assisted her. The treatment that i got was the worst service ever i walked out of FNB with no assistance at all. SO DISGUSTED WITH THE POOR SERVICE JUST TO CHANGE MY PIN.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682797.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682797.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
