ME
Marie-Claire Evans

1 reviews | Active since Aug 2023

20 Aug 2023, 20:12

FNB *****

Warning to all customers of FNB, your money is not safe! I have had banking ***** on my account and FNB have done nothing to assist. What’s worse they have blamed me for the ***** and refused a refund of the ****** funds. Someone hacked *******ly into my online banking platform, transferred money between my accounts and then made a *****ulent transaction for airline tickets with Turkish Airlines for R65 000. Nothing from FNB except an sms reporting suspicious activity. I had to call the call centre and wait for a customer care agent all while someone was *****ing money from my account. I have waited over a week for an answer on the ***** investigation and they have come back to say they not refunding the ***** as the purchases were able to go through due to a one time pin which I accepted. Absolute lies, I never accepted a one time pin. Who accepts a one time when someone is trying to ***** from them, it makes no logical sense. What’s worse is they have no explanation for anything..::how was someone able to hack into my online banking? How were they able to make the transactions? Who bought the airline tickets? They must be able to get some answers but none are forthcoming which suggests it’s in house ********ity and they covering it all up. I am going to make sure this goes viral. People need to know that FNB is *******!!’n

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Replies (1)
ME
Marie-Claire Evans's update31 Aug 2023, 15:12
Reviewer Update
Whilst due to this review I finally got some resolution on this case it is no where near fully resolved. The refund was not for the full amount for some reason?! Then I wanted confirmation that the interest charges for the ****** money would be reversed and today my account has been debited.
I have emailed the *** several times and nothing has happened.
I am appalled at how customers of FNB are treated. IT IS THE MOST DIGUSTING BANK!