Fnb

This is now going on to 3 months, all I get from FNB is the (After a further review, and from a relationship perspective, we are pleased to offer you a goodwill gesture payment which amounts to R 6 461.78 and is based purely as a once-off gesture of goodwill.) And so they sent me a form to sign.. on October 9th a deposit of half the Amount was done and now they have escalated my case for assistance to get A DONATION to complete the balance 😅 Am talking about a BIG Bank here.they don't respond to my emails FNB has not shown any proof that I purchased anything from the company that debited my account. So am just saying this is FNB .