Fnb *****

I opened a business account with FNB and even decided to upgrade the same account. On the 1st of February I was involved in a kidnapping and my banks cards and banking app were compromised including my money was taken as well. I called the ***** department on the same day and opened a case. I was instructed to call and give police case number as soon as case was opened which I did the next day.

I have been patiently waiting for communication and progress regarding the case as I was told it would take 7-30 days for the case to be investigated and finalised. End of February still no response on case. I have tried to call ***** department abd exhausted my funds just waiting over 3 hours to be attended to with no assistance countless times.

Finally after having secure chat working , I still struggled to get assistance from the support agents, who would reply to my messages after 4 hours then close the chat due to no response. What aggravated me is how I’m supposed to wait on a queue as number for 4 hours and think that I’ll get a response. The banking app doesn’t work on my phone since the case so I have log in through my laptop each time to get access to secure chat.

Anyway after countless times contacting support, I finally got a response on secure chat and was sent a pdf. The pdf says I was contacted and not reached, which is impossible , there’s no records of that and even still I’m pretty sure if I was I did try to call back . The message shows it was drafted on the 13th of March , that is 1 month and 2 weeks after opening the case. No email or any other communication was sent after “they weren’t able to reach me” . The bank has my email, alternative numbers and emails and not a single email or any other communication was made . Not to mention the pdf says I reported the case on the 1st of February 2023 , I wasn’t even using FNB in 2023. Whoever was / is attending to my case really does not care.

The message states that I should send an affidavit with three given key points . It was simply disappointing and disheartening having to go to the police station 3 months later to relive trauma of the kidnapping over FNB simply not assisting . I have never been so dissatisfied and dissapointed at a bank my entire life. Not to mention other banks that I had left fnb for have investigated and released the funds. I wasn’t expecting this when I moved to fnb. Opened my credit acount there, my personal and business account and this is the type of service I was granted. So dissapointing really.