***** FNB

30/08/2023 I Received sms from FNB stating (we've noticed a suspicious transaction on your account Reply Y if you aware of the transaction or N if not. I immediately rep**** N and was directed to ***** department to an automated line. They were closed it was after hours. I then called the bank and they cancelled my card and gave a case number. Silence went by and on the 18/08/2023 I called the bank and they said they were still investigating the ***** Case. Later the same day 18/08/2023,I received an email declining responsibility and Refund of the transaction. I responded with my disagreement of their finding and asked for Proof of when and where I Authorized this Transaction. I then received another email saying they have sent my GENERAL complaint for Review., and a constant would call me Between 12 and 48 hours, Guess what am still waiting. I find this kind of service very unpleasant and unprofessional from FNB bank. 1)I have not purchased anything from the company payment went to 2)They send the SMS confirming a suspicious transaction only after the Payment was made. 3) They didn't verify the Transaction before processing it 4) I haven't Dealt with the company that payment was made and still have no proof from FNB. I could be the only one with this problem but would like to warn anyone with FNB of this Experience I have . Up to date 27/09/2023 FNB is been silent Expecting this to just Fade away . R6500 may be 🥜 to FNB but it's a lot of cash for me. Am still to hear about their so called escalated to Review story .with their (How can we not help you) line