FNB *** no answer!!

To any one that can help me. On the 26 March I transferred R5000 from my cheque account into my credit card account by accident. I wanted to transferred it into my savings pocket as it was my saving for my study's. On the 28th March I went to Hatfield branch and was told to call the credit card department, ofter45min of talking with multiple people i was told to call ********** i was on hold for anther 37min and left a massage to be called back. I left the bank as I had other appointments. I send emails to FNB and channels but no reposes. I called later at 15:53 and was assist. The lady I spoke to told me that she had done the reversal but it will take 4 to 5 working days. Ref no: Rn ********** 57647 I call today again and was told by a consultant that the query was resolved but i didn't get my money? I was on hold for 15min and was told to call ********** 569? No one ever answer?? I called all my airtime out?! Pls pls can someone help me this is my study fees!!