KM
Kai M'Njira

1 reviews | Active since Oct 2019

13 Oct 2019, 13:27

FNB

Some issues I had: 1. Constant charges when you're getting substandard service. 2. Transfers out of South Africa have so much red tape through the bank. 3. My card was cancelled while out of South Africa, it took 4 days just to reach them to try to order another card. They charge ridiculous prices to deliver your card. 4. Account security isn't really impressive, my card was cancelled but somehow transactions still kept happening. 5. When you call them, you'll be on hold for a ridiculous amount of time. If the call cuts for any reason, they wont even contact you back. you have to start from scratch on hold.

Honestly, there are better banking options especially if your an immigrant in SA. I'm considering ending my business with the bank completely.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2019, 10:02
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

***