DK
David K
1 reviews | Active since Sept 2010
26 Nov 2018, 14:58
FNB 0% Standard Bank 100%
debit order switching. 3 weeks later and still no joy. your service and attention to detail is disgusting.
I would like to be able to transmit the voice message I received from FNB after specifically requesting communication via email.
Standard Bank took one email and all was sorted.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Nov 2018, 08:42Good day David,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Nov 2018, 08:42
Official
Good day David,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)