FNB 0 help

FNB will respond quickly when you log a complaint, they will tell you they are investigating the matter but then go quiet right after. Money has gone missing, not one bank can tell me where it is and I got the rudest service from the forex team when I called them on the phone and they kept me on hold for over an hour to probably go eat lunch. To the branch manager at the Lynnwood branch, who basically told me that I should feel lucky my account was not closed. Now the customer care team have also gone silent, leaving me with no answers.