FN CONNECT- Disconnect
<p>on the 10th this month I requested a port from cell c to FNB and I got confirmation of my request and it confirmed port will be completed that same day. </p> <p>My number was not fully ported and therefore limiting usage, I complained with the call center only to get a snotty response. I made three calls on 12.12.16, posted on FB FNB page. Sent emails to complaints and the banker, only to get the line opened for out going calls and not incoming calls. How am I expected to use this line exactly? Disappointed for days! Ref: ********** which I can only query 13 December 2016 according to correspondence </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)