FMB lost my R283 000.00.

I made a payment of R 283 000.00 from our FNB account on Friday morning with an immediate payment into another of our accounts at Capitec. By Saturday when it had not reflected I tried following up. It was a disaster. I started at 08:00 and was pushed from pillar to post. Each person just wanted to put me through to someone else and if I insisted that I wanted answers they simply dropped the call. I eventually ended up with Noko Matlala who was very helpful and took down all the details and promised to ensure that it was escalated to the correct department. She emailed me with a reference number CAS *** J6Z4Z4. I must add that it took until 10:43. Almost 3 hours on the phone.

This morning we phoned and spoke to Samantha. She was singularly unhelpful. She told me that she had no record of the reference number, though did eventually find it. There is no feedback. I am expected to wait 5 days for feedback. I asked for a supervisor. Naturally no one was available but she could ask someone to phone me back. She refused to commit as to when someone would bother to get back to me. When I asked for the name of the person who was to get back to me she didnt know. It was clear to me that she had no intention of doing anything. I then asked for the person who was supposedly investigating the matter but refused to give it due to "the Popi act". That is when I knew that I was wasting my time. She had no intention of doing anything.

This call centre is worse than ESKOM.