Florida ATM swollows cash, transaction not processed and branch manager not of any help

I tried to deposit R4000 on the 27th of October 2019 at the Florida ATM the money went in but the receipt that came out was written transaction unsucceful, on returning to the bank on Monday i was made to complete a form and told the money would reflect into the person's account the same day, which did not happen, i went back again on Tuesday the 29th i was told they are busy with it the person should expect it within 3-5 working hours, nothing still and bare in mind that I've been telling the person to expect the money yet i dont even have any prove of payment to send to the person. The branch manager had nothing to say or do but just tell me to wait. I find this really weired that nobody in the branch knows how to help me