Flipping me the middle finger

<p>I've been a client with FNB since 2012 and I really only had the best things to say about you. Now that has changed. Allow me to explain...</p> <p>My FNB Cheque card expired early last year. You notified me about this and that a new card is on its way. When I received the SMS telling me where to pick it up, the branch was on the other side of the country. I had to cancel that card and apply for a new one. Got the card next week. No problems there. 2 months later unauthorised transactions were being made on the card. Had to cancel this one too and get another new one. Eventually you reimbursed me for those amounts. Though this should not have happened in the first place you did resolve everything which I appreciated a lot.</p> <p> </p> <p>Then I decided to take out an FNB Connect contract and everything changed.</p> <p>During the last week of January I signed up for a contract with FNB Connect. Only after agreeing to the contract was I advised of the mandatory delivery charge which was promptly debited from my account. Being the end of the month it made my cheque account go into credit and you of course wasted no time penalising me R100 for my account going into credit. Nice middle finger there. At this point I contacted you by means of phone, email and Hellopeter - this was still in the same week as me taking out the contract. Only after throwing a huge tantrum did you contact me a month later and told me that there is a one week cooling off period to cancel the contract and I am past that. NO!! I CONTACTED YOU WITHIN 2 DAYS TO CANCEL! YOU TOOK A MONTH TO GET BACK TO ME! Many exchanges later I wanted to close my FNB account. I can't because of the contract. I wanted to downgrade my FNB account. I can't because of the contract. I made you understand that when the contract expires you must cancel the contract and close my FNB account. How do you reward me?</p> <p> </p> <p>You are now debiting my account every month for usage on my SIM card. SMS's to be exact - yet the only SMS's I send are from my other SIM card. Kindly explain this to me and I might consider not going to the ombudsman. I am done being nice and asking nicely. Now as a paying customer I demand that you explain why you are debiting extra amounts on the 1st of each month.</p>