AF
Anthony F
1 reviews | Active since Jan 2019
26 Jan 2019, 09:59
Flexi Connect cell contract unacceptable increase
I am appalled at how FNB thinks it ok to just change a R208 flexi connect cell contract to R339. Where the hell is your calculations to get to this amount and on top of this you now charge a R25 service fee as well. Do you no already rob me with you monthly account fees? I have been a loyal FNB customer for years and lately slowly but surely im getting really fedup with you service. Its near impossible to ever get hold of my private banker and when i do send a message via banking they only respond about 1-2 week later. Your service is pathetic FNB. Actively looking at other option.
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FNB (First National Bank)'s replyOfficial
26 Jan 2019, 10:20Good Day Anthony De Freitas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply26 Jan 2019, 10:20
Official
Good Day Anthony De Freitas Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: ***