flexi bond

i am fnb customer and the service that fnb has to offer are pretty much poor, i have HomeLoan account, where i have a flexi bond, where i was able to use funds on my bond, and then out of now where i cannot use the funds, as i call in which took me 20min, with advisor, i was told my flaxi bond was stopped because of flexi life insurance has expired, , I asked the advisor who made it to expire, she cannot tell me, i was never informed about this, and she tell me the only way i can access my funds is i need to sign a flexi form again, which take lot of time and up down to print and scan, worse i will have to also wait 3-7 days, i don't want to sign any paper, i want everything to be put back as it was before, and open my flexi funds so i can use the money i have an emergency, ***