FLAWED SYSTEM

I am the executor of my deceased mom's estate and I must admit it has been the biggest frustration and nightmare to try and obtain archived bank statements for my mother's business account which I desperately need to get the estate wrapped up.

I have physically gone into the branch countless times to request certain bank statements, but the staff just could not get it right. I was informed that they have to go into the account and send the statements one by one... now imagine having to send statements from 2015 up to 2020 (72 statements) one by one by one by one. This makes no sense!

This method/system is flawed because there are ALWAYS statements missing in between and I do not have the time to struggle like this for one minute longer. Your credit card division sent me statements in a zip folder sorted according to year without any hassle.

Come on guys! This is ridiculous really.

Someone somewhere in a senior/manager's position must be able to send me bank statements without me having to pull my hair out in the process!

CAN SOMEONE PLEASE ASSIST ME HERE!!!

I e-mailed the deceased estate department and was told I have to physically go into the bank to obtain statements. I am NOT going through that painful process again. Enough of my time has been wasted here.