KC
Kerry C
1 reviews | Active since Jul 2011
15 Feb 2019, 08:34
Flawed legal documents
On 24/12 /2018 I sent an e-mail to FNB and their underwriter CIB complaining that the documentation sent to me (in PDF format via e-mail) for the renewal of a policy was flawed and incorrect. With the exception of being copied on an e-mail from Naomi (CIB) to Christell at FNB, I have not had any feed-back of my complaint! This is just another example of the arrogance/disdain big companies have towards the man on the street. A legal document is NOT supposed to have mistakes, period.
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FNB (First National Bank)'s replyOfficial
15 Feb 2019, 12:04 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply15 Feb 2019, 12:04
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)