Flawed E-Bucks System & No response from Banker

<p>Not the first time this has happened and it bugs the **** out of me that FNB and E-Bucks has such a primitive system when it comes to my problem.</p> <p> </p> <p>My January salary was paid in the 30th December 2016, now this "epic" system assumes that there was no salary paid into my account for the month of January. Hence, getting NO ebucks compared to what I spent +- R50k on credit card, and dropping my hard earned discount rewards...</p> <p> </p> <p>Also, not all my point are being awarded!! I do actually have the following set in place:</p> <p>Have a scheduled transfer/payment of at least R2 000 into a 7 Day Notice, 32 Day Notice, Tax-Free Cash Deposit, Flexi Fixed Deposit or MyFirstSavings Account and maintain a minimum monthly balance of R10 000 in the same account?</p> <p> </p> <p>In addition to this, my new banker still has not gotten back to my on something I requested over a week ago!!</p>