NL
Nico L

1 reviews | Active since Jun 2017

27 Oct 2017, 14:04

Flase competitions and promotions

As one of your clients and a debt counsellor well versed in the law i have found your recent data promotion very suspicious. You motivate clients to purchase data enticing them with a reward and state the winners will be announced online in your communications to us. However when i looked online there was nothing. I called in to your call centre and went through 3 departments until i ended up taking to arnold one of your managers who could not answer the following questions.

1. What proof is there that this is not a blatant ****.

2. You clearly advise you will announce the clients online yet even when i contacted you you advise that its not legal to do that because of poppy yet you have done that before?

Arnold could not answer my questions or queries.

As this is a formal complaint i ask that you tend to my query no later than next week Friday.

Failure to do so will involve further steps being taken in the matter. As someone whom protects consumers agains ***** like this you can trust the matter wil be legally escalated and to the media.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2017, 14:29
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)