***** flag on a company business account

HP Logo Write a review

Review of FNB (First National Bank) #4 Ranked In Banking 0 NPS Recommended: Unlikely i

S

Siphelele 5 reviews | Active since Feb 2021 30 May 2026 at 11:39 ***** flag on Business account As my mother was trying to make payments to her employees through her company account with FNB, she received a call this morning from a lady who said she is from the FNB ***** Department using an ********** number stating that she need to verify whether it's her who is doing payments and she needs to confirm her ID number. She was calling from a random number that doesn't show it's from FNB and she refused to send a notification through my mother's banking app confirming that the call is coming from FNB. She also didn't receive any SMS notification enquiring as to whether she is the one making payments from her account. My mother advised her that she is the one making payments to her employees just like how she has been doing so every month on her FNB business account for the past 9 years and does not feel comfortable doing a verification of her personal information over the phone. When the employee was asked why the call was made all of a sudden when it has never been made over the past 9 years, she advised they received a flag and refused to explain as to where and how was the flag raised whereas this company account makes payments to its employees on a monthly basis. She then advised that we have to go into the nearest FNB branch and confirm that my mother is the one doing payments otherwise she will have to reverse the transactions. I confirmed with her that my mom advised she will go inside FNB branch and she instantly reversed 13 employee's salaries that were already paid. These employee's are already awaiting to receive their salaries as of today and she decided to do something unnecessary because she has the power to do so, without waiting to see if my mother does eventually go into the branch she acts on stupidity and pride simply because she wanted to show that she has the authority and means to inconvenience us. This bank is pathetic. From it's systems which aren't advanced and receiving random calls from srangers without any notification on the banking app or via SMS confirming that it's coming from the bank asking to verify personal information. I am disgusted at this service, this company has been making monthly salary payments to a large number of employees for the past 9 years and a random unprofessional idiot decides to call and reverse transactions. When an account is flagged for ***** should due intelligence not be done to see whether the transactions being done are random and not a pattern on the business account? Mind you these salary payments are made into the same bank accounts on a monthly basis belonging to the employees of the company