F....k....n. USELESS

Still waiting for an amount to settle my credit card. We going on month and 2 weeks now??.. RETAIL service constantly escalating my query with no resolution.FNB ARE F.......u.......c......k........e......n.......u......s.......e....l.....e....s.....s. is there any point that I will getting the correct amount. I keep on requesting my settlement amount and retail keeps replying asking me when. So again FNB ARE F..........U..........C.........k.......e.....n........U........S.........E........L.....E........S..........S....... I HAVE SENT A QUQEY TO THE BAMKING OMBUDSMAN'S FOR EVALUATION AND HAVE THE PROOF I AM NOT GETTING MY REPONSES?.......