Fix your bugs

I am shocked at how FNB call center works. The AI cannot even take me to the business desk when I said "Business desk" to the computer. The app with a virtual card, is a nightmare. Causing duplicate transactions at the speed points, and inconveniencing me to sit on the phone for around 45mins to get told I must fill in a form. Then still wait 10 days for an investigation to happen. Please FNB, fix your bugs... We pay absorberant fees as is, and yes, its convenient to have a virtual card, but this stems from FNB not allowing me to cap my tap function for a pin for anything tapped for R10 or more. They say they have insurance for this, yet I must wait 10 days for an investigation. Im so over this now.