1 reviews | Active since Apr 2018
Fix this or I am out of using fnb for the rest of my life
I went out to have a drink tonight using my debit card, and they f!?! Deactivated it with out my consent And I was stuck at this far away from home and couldn't go home because they deactivated it, I am up to my head furious with what they did then i call the custom line and they keep on changing it from one person to another and different story all the time and they couldn't help me at all, I even tried to get my dad to help me and he could do nothing for me. Now I had enough. Ether they reactivate my card and pay for person trauma or I go use one of the other banks.
I've been a custom for 13 years and they treat me like this, if I get a reply saying I most phone one of they customer care or anything else I am going to lose it.
If they don't make it right i am going to tell everyone how I now who uses them t switch to another bank, that is about 1200 people
Good day Matthew,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Matthew,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
