ME
MATTHEW E

1 reviews | Active since Apr 2018

15 Apr 2018, 01:26

Fix this or I am out of using fnb for the rest of my life

I went out to have a drink tonight using my debit card, and they f!?! Deactivated it with out my consent And I was stuck at this far away from home and couldn't go home because they deactivated it, I am up to my head furious with what they did then i call the custom line and they keep on changing it from one person to another and different story all the time and they couldn't help me at all, I even tried to get my dad to help me and he could do nothing for me. Now I had enough. Ether they reactivate my card and pay for person trauma or I go use one of the other banks.

I've been a custom for 13 years and they treat me like this, if I get a reply saying I most phone one of they customer care or anything else I am going to lose it.

If they don't make it right i am going to tell everyone how I now who uses them t switch to another bank, that is about 1200 people

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Apr 2018, 09:44
Official

Good day Matthew,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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