Fist National Bank is being overpowered by *****sters

I have lodge a ***** case with FNB through the channel that FNB customer services directed me to. I was then told that FNB's turnaround time is between 7-31 days it is now 44 days after my case was opened. I have been following up on the case after day 32 of what was meant to have been the turnaround time. Every time I send an email, call or use the secure chat channel I am told the case will be attended to urgently. If 44 days after case was lodged I still have no feedback this tell me that FNB no longer values me as a client and they are simply saying *****sters will always win, how is it that so much money can be taken from from my account and my bank takes a back seat as if ***** is normal. Where is the FNB that used to make sure that banking with them is stress free. I do not mins changing banks I just won't close my account with FNB until I am refunded what was ****** from me, As soon as my money is in my account, I will gladly move to the bank that values each customer, clearly FNB does not value me.