FirstNationalBank poor service.

Hello Peter

Kindly help. I am having a problem with my bank, First National Bank. On the 28th I was supposed to receive Payments from a company, registered under Mavadla General Trading that also happen to bank with the same bank. I mistakenly provided them with account number that’s almost the same as mine. Upon investigating the account number, I realised it belonged to a company called Teekay Mining Solutions. An amount of R3000 rands was paid to that account instead of mine through an electronic transfer. We immediately notified the bank about the error, however to this we have not received any feedback from the bank and when we call to inquire they refer us to various departments within their call centre, who also have no track or any form of a solid or substantial report. It’s been over 15 days now. I believe as you might as well, that money forms an integral part of our daily living, therefore the bank should treat such matter with great urgency. The bank has been reluctant on our request. Kindly help.