FirstCard.......you SUC****!!! (so sorry I am not able to use the actual words here, that I would like to)

Sorry I cannot rate FirstCard with minus stars.....this is one of the most useless departments I have had the displeasure of dealing with in a long, long time! We had a problem with our card machine on 24 and 25 August..........they eventually came back yesterday 12 September (after much follow up and queries from myself) with the following "Kindly note i have referred the query to management and the merchant is Migrated to PowerCARD we are unable to reprocesses these manual transactions."No explanation, no apologies for taking 14 days to NOT process my payments??????? Not one staff member can tell me where to obtain new manual credit card transaction books, so I am not sure how one sends through any card problems they have (perhaps that is why they are so useless). I want this money sorted....it amounts to around R7 700, for a small business this is a lot of money. Sort out my issue, or I will be taking you to the Banking Ombudsman and posting on every social media site I can think of. Bunch of useless, *********** nincom****s!!!!