Firstbodyline insurance

The First Bodyline scratch and dent insurance from FNB is very bad. I did not look for this insurance, they called me while I was busy with a doctor's appointment, eventually I signed up thinking it would be helpful, now that I need to claim its been a nightmare.

I spent 3 days calling to place the claim, they sent me from agent to the next, all on my airtime, for the most part they all did not know how to register a clam. The the 4th day i took at day off and went to an FNB branch to get assistance, they did not know what to do, I spent over an hour there on the branch phone being sent from agent to the next, same confusion.

When I did finally get assisted, they gave me a list of body repair shops, then they tell me they will not cover it as its above the amount on my policy. You would think they would at least pay out the R3000 that I am covered for then I pay the balance myself, but they would not. They fine print saved them. So one is better off saving money in the bank than getting this useless First Bodyline policy.