First time customer of FNB and NOT impressed!

I recently app**** to open a bank account at FNB. This is the first time I would be doing so - their marketing convinced me it would an easy and seamless task. I was eager to join the FNB world and benefit from their reward schemes. However, it is 2 months since I opened the account (telephonically) and I cannot use my card / process eft! My account is a sitting duck! I have phoned FNB numerous times to enquire why, and its simply one issue after another. I have submitted all the relevant documentation, and did everything I was told to do, but nothing has changed! So much for easy and seamless process! I am tempted to simply close the account and stick with my former bank - I've never had such issues with them! My husband was also tempted to change to FNB like I did, now he's glad he didn't. It was a move I sorely regret!!