FIRST RAND BEE SHARE SCHEME Pathetic Service

I've been liaising with the FirstRand helpdesk since mid Jan - I've registered and provided all the information required. The call centre agent confirmed a payment date of end April but said they could not promise but its the estimated date. I patiently wait only to receive an IRP5 for an estimated payment done to me with absolutely NO PAYMENT - how does this even make sense? They provide an IRP5 for me to submit to the receiver of revenue with no payment??? I call the call centre today - the payment can only be done when an apparent AUDIT is done and they all have no idea when this will be done. The payment on the IRP5 differs greatly from what is online and the excuse is that the amount was already calculated in Jan? Are you guys even listening to the absolute nonsense excuses coming out of your mouths? They request that we lodge complaints which will be attended to and they can't even give a turnaround time? You promise a payment and can't tell me about interest from Jan (sold date) to-date? Is this even ethical? Whoever responds better know their story because it sounds like NOBODY knows NOTHING at this place.