First Nonsense Bank !!!

Lucky for FNB that hello peter doesn't allow for a zero rating.

For a month and a half I have been under the impression that my bank was helping. But no clearly there is no definition of customer service nor consideration there by FNB. On the 11th of October I went to FNB Woodmead to query money in my account. The query was directed to a person called Suneilla Williams. I spoke to her on the phone and she supposedly sent an e-mail to SARS to query a payment I received and said i will receive feedback after 48 hours.

I followed up a week later and at first Suneilla denies ever sending an e-mail on my behalf then they said they received no response from SARS. One of their consultants said I must query the payment with SARS Polokwane or send an e-mail to the branch manager in Polokwane.

I didn't understand why FNB wants me to query something with a branch in a different province. so I went back the same day to try and understand what they are saying, instead of assistance i got a " CAN YOU NOT TYPE AN E-MAIL" from the consultant.

The matter was remedied by Enerst when he told me to go back to SARS and fetch the bank confirmation myself. so I went, this is three weeks later.

I take to confirmation to FNB and then I get told no we don't want the confirmation from you, SARS must send it to us.

The branch manager Tebogo Dintletse gets involved, and I have hope, but no. Everytime i called to follow up she said I must whatsapp, I whatapp she doesn't respond.

So I went to the Sandton business branch, where they told me to go to SARS and ask SARS to respond to their e-mails.

now we are 6 weeks later, I go SARS again today. while I'm there I receive an e-mail from Suneilla saying SARS has asked the bank not to release the payments. I queried this with SARS and their feedback is that NO ONE FROM FNB HAS EVER QUERIED THE PAYMENT WITH THEM.... now I know someone is lying.

now you tell me if these people deserve this 1 star cause clearly we are down to ******* standards.