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bvg.communications bvg.communications

1 reviews | Active since May 2016

16 Jun 2016, 06:23

FIRST Negligence BANK (FNB)

<p>I am rather saddened though that debit orders ran as they would and the week ran away with me,but the have not, yet again been afforded a 24 hour turn around time to correct my account prior to bank charges being levied.</p> <p>The bottom line is this, I have recorded that in the last few months I don't receive low funds alerts and am not afforded the usual 24hour correction time.</p> <p>The bank, is playing a very dangerous game and I am now going to call the most senior person on this.</p> <p>It is not the bank charges, it is the principle of poor service.</p> <p>I am also shocked that the ***** case has 'quietly' ignored.</p> <p>I thus have engaged my attorney and I was advised that I give the bank time to respond.</p> <p>I am very unhappy, and it is rather do<br />sad that you have to carry this, again.</p> <p>The ***** costs, amount to almost R380, sure not a lot, but even so, it is my money is now going to be repaid from the CEO who is earning his money of 'his minions' and further more I am going to meet with my attorney to discuss 'bank capture' and the legal route to force FULL disclosure around why the services advertised are not always met?</p> <p>Perhaps it is just another way for the bank to earn extra money.</p> <p> </p> <p><br />The bank charges are bank charges, fine, but I still maintain that it has take almost 18 months for me to have been afforded the business support I should have received from the very first day. So again thank you for your advice Michelle, but that answer, while meant to be put to bed, is not and as such the business manager of Constantia nad Plumstead is to be held responsible.</p> <p> </p> <p><br />I am paying my monthly bank fees, I have had to pay my penalty fees, which are geenrated electronically and machines don't get paid, so now I want to know the brake down of where this money goes, because in future, if I am paying bank charges as high as I am, then that money is not going to the bank, it will be deposited into a trust for underprivileged children and the courts can decide if need be, this is how angry I am....again.</p> <p>FNB as a bank laughs in the faces of their clients...the services they fail to provide are laughable, so now because the bank is disrepecting me, their client, I am doing something about it.</p> <p> </p> <p><br />I want the name of the national business management team, the CEO, while I have this I want it recorded, and I want to know the name of the person that is head of the ***** department.</p> <p> </p> <p><br />If the bank dares to say, but we tried to contact Mr. Vink, be advised that the bankcan contact me via email as well, every department has access to my details and ths access to my address, email and contact details.</p> <p> </p> <p><br />Another indication that the bank does the little it can to maximize its profits at the cost of others.</p> <p> </p> <p><br />I run a service based business, I work overtime at no cost to my clients, I provide them the maximum support and services always...I can do this because I understand client services...the bank well perhaps not so much...if there is service training needed, I have a small team that can assist.</p> <p>In closing, the summary:</p> <p> </p> <p><br />Low Funds Alert matters </p> <p>Failure to provide 24 hours correction on the account</p> <p>Failure to provide professional ***** inquiries</p> <p>Manipulation of Funds</p> <p>Poor Professional Business Services (excluding the past 3 months)</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2016, 11:01
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 943364.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: 087 ********** (option one)