1 reviews | Active since Sept 2010
First National *****-Up...
What do you do when the only two accounts you ever had with FNB are paid up, when they've issued a letter of settlement, and yet four months later you're being harrassed every day, sometimes multiple times a day in meetings and on weekends by their debt collectors (who have also been shown the letter of settlement) for a debt you don't owe? And who refuse to take the matter up with FNB who pointed them in my direction.
What do you do when FNB acknowledge the mistake on their part (by recorded telephone - reference number available), and then do nothing to rectify it because they just couldn't be bothered...as it's not affecting them.
What do you do - when you can't buy a house because your credit rating hasn't been updated for a debt you don't owe by a bank you've banked with for 27 years...
Countless emails, countless phone calls and FNB still couldn't care...
This is a bank I banked with for 25 -odd years.
They can have their legal extension phone me countless day and night, week in and week-end out (incorrectly - their mistake)...but they can't be human once and pick up the phone to say, 'sorry for all the times we interrupted your life'.
Not so much 'How can we help you?' Is it?
This is a bank I banked with for 25 -odd years.
They can have their legal extension phone me countless day and night, week in and week-end out (incorrectly - their mistake)...but they can't be human once and pick up the phone to say, 'sorry for all the times we interrupted your life'.
Not so much 'How can we help you?' Is it?