First national *******

Money went out of my account and I called FNB and Pauline tells me you had a low score and were downgraded to a pay ad you use OK? And then proceeds to sell me lower option plan, how do you change me from cheque to savings, amend my price plan and then proceed to sell me something different when I complain of the charges and then starts sighing when I ask for proof of documentation showing that I had authorised or acknowledge the downgrade because she insists that they don't change without your knowledge, the whole exchange is punctuated with a hundred OKs in a condescending, sarcastic tone when I tell her its not OK she proceeds to say I'm rude , her so called supervisor lack customer service skills such as empathy and is obviously BEE appointment for he is just as worse if not more.I'm sick and tired of all of you ******* give me back my money that you've been overcharging and take ur card.I don't need that kind of HELP