First national do not worry about they clients

First National last week on the 9th January I went to the branch to withdraw money I did not realise that I I transferred money to a relative account after remembering what I did I went to the bank with my relative to sort the issue and close the issue I opened now after running around for almost a week first national still has not helped me even though I sent through paper work saying what I did and I will get my funds from my relative now we are going backwards I closed the case and it was reopened by I don’t know who this service is bad no one knows who doing what and no one can help is this how first national behaves this not fair and I’m not happy at all with first national I want this sorted out and first national is playing games with me I opened this problem and I know what I did I want it closed now and finished this is bad service!