First National Business Banking is terrible

Item: FNB (First National Bank)
Rating: 1
Author: Michael K

First National Business Banking is terrible, they pass you from pillar to post, always have to phone another number to get something sorted. They give you a reference number then the issue is not sorted. I have had a soft block on my debit card for over a month now and have phoned 4 times to get a reference number and have been told the issue will be. sorted it never is. My business is suffering as monthly transactions are being declined.

Then try to do online banking and the OTP only comes through an hour after trying to do payments

Moving to Investec, avoid frustration and don't bother with FNB Business Banking they are useless

Helpful (0)

Replies (7)

Michael K's updateReviewer Update

01 Nov 2023, 12:52

I get a follow-up email, as below, within 24-48 hours, pathetic I have a business to run. I am definitely NOT a valued customer as they say

Dear Valued Customer

FNB High Priority Complaint reference ***NF has been sent to Customer Resolution Centre. ***.

A Consultant will contact you within 24-48 Business hours.

Michael K's update01 Nov 2023, 12:52

Reviewer Update

Michael K's updateReviewer Update

01 Nov 2023, 13:45

"apologize for the inconvenience caused" is what they say , but what about the lost sales and revenue? This is much much more then just an inconvenience !!!!

Michael K's update01 Nov 2023, 13:45

Reviewer Update

"apologize for the inconvenience caused" is what they say , but what about the lost sales and revenue? This is much much more then just an inconvenience !!!!

Michael K's updateReviewer Update

01 Nov 2023, 14:29

I am 30 minutes away from sharing this on social media

Michael K's update01 Nov 2023, 14:29

Reviewer Update

I am 30 minutes away from sharing this on social media

Michael K's updateReviewer Update

03 Nov 2023, 11:37

So 48 hours and my issue is still not solved - how can a person run a business with FNB Business Banking? Absolutely useless !!!! Moving to Investec

Michael K's update03 Nov 2023, 11:37

Reviewer Update

So 48 hours and my issue is still not solved - how can a person run a business with FNB Business Banking? Absolutely useless !!!! Moving to Investec

Michael K's updateReviewer Update

07 Nov 2023, 13:47

So after almost a week the issue is still not resolved. Business Banking promised to follow up with me but alas MORE EMPTY PROMISES from Business Banking. DO NOT USE FNB BUSINESS BANKING THEY WILL LOOSE YOU MONEY

Michael K's update07 Nov 2023, 13:47

Reviewer Update

Michael K's updateReviewer Update

07 Nov 2023, 15:29

Dear valued customer

• FNB Transaction declined due to Temporary Block on card ending 5156. Logon to Online/APP to update. Std Network rates apply. FNB a Div of FRB Ltd

Please do NOT reply to this message as it is sent from an unattended mailbox

THIS JUST AFTER RECEIVING MAIL THAT THIS HAD BEEN SORTED OUT

Michael K's update07 Nov 2023, 15:29

Reviewer Update

Dear valued customer

• FNB Transaction declined due to Temporary Block on card ending 5156. Logon to Online/APP to update. Std Network rates apply. FNB a Div of FRB Ltd

Please do NOT reply to this message as it is sent from an unattended mailbox

THIS JUST AFTER RECEIVING MAIL THAT THIS HAD BEEN SORTED OUT

Michael K's updateReviewer Update

03 Dec 2023, 17:20

ONE MONTH LATER and the issue is not fixed - no call back as promised, nothing FNB are happy to take your monthly bank fees but are nowhere when you need help !!! This issue has cost me money - they apologize for the inconvenience but, it's more than an inconvenience, it is the cost of sales and they don't give ****!!!

Michael K's update03 Dec 2023, 17:20

Reviewer Update