First National Blunder

Almost 3 months to even receive feedback on a claim that was a simple matter. After escalating this several times and being assured "things were progressing" I am still yet to ever receive communication from this company. I've been a loyal customer for over 30 years and never missed a payment, or installment until recently when my business went under to external circumstances. They are so quick to chase you when they want money, but don't bother expecting to receive that kind of service when it's the client needing something. Once this has been resolved I will no longer have any accounts with FNB or conduct any business with them, I will also ensure them that their name will only leave my lips in total disdain when anyone asks me about their services. 45 minutes wait on an ANSWERED call this morning just to request feedback and I did not even get what I came for. Disgraceful