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Ntombizodwa N
1 reviews | Active since Oct 2017
09 Sept 2019, 06:08
FIRST NATIONAL BANK'S ONLINE SERVICES IS *******
I bought flight tickets on the app via eBucks and it took double the payment but I only got 1 confirmation and my account was left overdrawn. I've sent numerous emails with the following case numbers:CAS-***-L4C5V9, CAS-***-N3J8J6, and CAS-***-X4K9Q9. I'm a Premier client and they sell us dreams of having a dedicated banker 24/7 when they take our service fees but it's almost a week with no response no service what so ever. Shopping on the First National Bank's app was not as convenient as they advertise and the online staff is useless
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FNB (First National Bank)'s replyOfficial
09 Sept 2019, 10:06Good day Ntombizodwa Nkosi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Sept 2019, 10:06
Official
Good day Ntombizodwa Nkosi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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