1 reviews | Active since Dec 2015
First National Banks consistent customer (dis)service
The complete lack of any service at FNB's call centre usually necessitates a trip to the branch. I tried to use the FOREX icon on the App to send a gift, which, predictably, did not work. I got a text message from FOREX asking if I wanted assistance. I rep**** "YES". Thank goodness, I did not hold my breath. The last time I encountered FOREX necessitated my contacting the CEO. The reason was the agent threatened to block my account if I did not supply required documents. I showed him he was wrong - but his arrogance would not listen. The threat of blocking an account for all transactions is tantamount to regarding me as a drug dealer. The arrogant agent was suspended for his actions after I asked the CEO to review the tape.
"FNB :-) Need help with completing
your foreign exchange payment?
Reply YES for a Specialist to call you
back or STOP to Opt out. Ts, Cs and
Std network rates apply. FNB a Div
of FNB Ltd.
REPLY BY ME: YES
Obviously, FNB was tracking my activity on
the banking App, but as predicted, never followed
through with any assistance. Unfortunately,
this is the norm.
"FNB :-) Need help with completing
your foreign exchange payment?
Reply YES for a Specialist to call you
back or STOP to Opt out. Ts, Cs and
Std network rates apply. FNB a Div
of FNB Ltd.
REPLY BY ME: YES
Obviously, FNB was tracking my activity on
the banking App, but as predicted, never followed
through with any assistance. Unfortunately,
this is the norm.