FIRST NATIONAL BANK WON'T PRODUCE MANDATES FOR ********** DEBIT ORDERS COMING OFF MY ACCOUNT

To date I have received no response to my email below from the ***** division. I have also received no copies of the alleged ‘debit order mandates’. I think this is an EPIC FAILURE ON THE PART OF FNB PRIVATE WEALTH SERVICES SUITE, FNB DEBIT ORDER DEPARTMENT AND THE ***** DEPARTMENT.

********** Debit Orders on my Account

I have two debit orders on my account which I did not authorise or approve.

I have spent about R 500 worth of airtime on the phone being bounced between the Private Wealth Services Suite, the debit order department and the ***** department trying to get this matter resolved.

I have managed to get the charges below reversed and I have put a stop order on these charges, however my problem is that someone has access to my bank account details and is using them to process debit orders on my current account which is beyond alarming.

FNB was not very helpful. They gave me a number for a division of Nedbank *** and said that this is who the debit orders are for. I phoned Nedbank and Nedbank Insurance and spoke to Kisha at Nedbank and Mytie at Nedbank Insurance. Both ladies confirmed that there are NO active debit orders or accounts with Nedbank on their system. One of the debit orders is for a Company called BSECURE. I found a company called B-Secure in Pietermaritzburg but they also confirmed that it is not them and that they have had other Clients that have this reference on their bank statement but it is not a debit order from their Company. They suggested I contact the ***** Department at FNB.

I feel like no-one at FNB is taking this matter very seriously. Someone has access to mu current account bank details and is debiting my account. What if the next debit order is a massive amount? What then.

I URGENTLY NEED SOMEONE TO HELP ME. MY PERSONAL BANKER WAS SUPPOSED TO CALL ME BACK YESTERDAY. I’M STILL WAITING FOR A CALL. I NEED TO CLOSE THIS CURRENT ACCOUNT AND OPEN A NEW ONE WITH IMMEDIATE EFFECT SO THAT THIS ********** COMPANY DOESN’T HAVE MY BANK DETAILS ANYMORE.

I WOULD ALSO LIKE ANSWERS FROM FNB AS TO HOW THIS COMPANY IS ALLOWED TO DEBIT MY ACCOUNT WITHOUT AUTHORISATION FROM MYSELF.

I NEED ACTION TO BE TAKEN IMMEDIATELY PLEASE. I CANNOT WAIT.

I ALSO RECEIVED THE ATTACHED TWO VERY SUSPICIOUS EMAILS THIS MORNING TELLING ME THAT MY DEBIT ORDER HAD BEEN REJECTED. I DON’T HAVE A DEBIT ORDER WITH THESE COMPANIES SO I DON’T EVEN KNOW WHO THEY ARE.

From Amount Month Month B Secure R249 01-Apr 03-May Easy Funeral Plan R85 03-May

I AM REALLY DISAPPOINTED IN THE SERVICE I HAVE RECEIVED. I WAS BOUNCED BETWEEN 3 DEPARTMENTS AND NO-ONE IS REALLY TAKING ME SERIOUSLY.

Regards, Louise Montgomery-Nunes

From: Louise Montgomery <***> Sent: Thursday, 05 May 2022 13:15 To: 'Hlongwane, Ntuthuko' <***> Cc: '***' <***>; '***' <***>; '***' <***> Subject: Unauthorised Debit Orders on my Account

Debit Orders on my Account

Good day Ntuthuko & Sadi,

RE: Louise Marie Montgomery-Nunes ID No: *** 081

I wonder if you can assist me as I believe you are my personal banker now. I have two debit orders on my account which I did not authorise or approve.

I have spent about R 500 worth of airtime on the phone being bounced between the Private Wealth Services Suite, the debit order department and the ***** department the whole of yesterday trying to get this matter resolved.

I have managed to get the charges below reversed and I have put a stop order on these charges, however my problem is that someone has access to my bank account details and is using them to process debit orders on my current account which is beyond alarming.

FNB was not very helpful. They gave me a number for a division of Nedbank *** and said that this is who the debit orders are for. I phoned Nedbank and Nedbank Insurance and spoke to Kisha at Nedbank and Mytie at Nedbank Insurance. Both ladies confirmed that there are NO active debit orders or accounts with Nedbank on their system. One of the debit orders is for a Company called BSECURE. I found a company called B-Secure in Pietermaritzburg but they also confirmed that it is not them and that they have had other Clients that have this reference on their bank statement but it is not a debit order from their Company. They suggested I contact the ***** Department at FNB.

I feel like no-one at FNB is taking this matter very seriously. Someone has access to mu current account bank details and is debiting my account. What if the next debit order is a massive amount? What then.

I URGENTLY NEED SOMEONE TO HELP ME. MY PERSONAL BANKER WAS SUPPOSED TO CALL ME BACK YESTERDAY. I’M STILL WAITING FOR A CALL. I NEED TO CLOSE THIS CURRENT ACCOUNT AND OPEN A NEW ONE WITH IMMEDIATE EFFECT SO THAT THIS ********** COMPANY DOESN’T HAVE MY BANK DETAILS ANYMORE.

I WOULD ALSO LIKE ANSWERS FROM FNB AS TO HOW THIS COMPANY IS ALLOWED TO DEBIT MY ACCOUNT WITHOUT AUTHORISATION FROM MYSELF.

I NEED ACTION TO BE TAKEN IMMEDIATELY PLEASE. I CANNOT WAIT.

I ALSO RECEIVED THE ATTACHED TWO VERY SUSPICIOUS EMAILS THIS MORNING TELLING ME THAT MY DEBIT ORDER HAD BEEN REJECTED. I DON’T HAVE A DEBIT ORDER WITH THESE COMPANIES SO I DON’T EVEN KNOW WHO THEY ARE.

From Amount Month Month B Secure R249 01-Apr 03-May Easy Funeral Plan R85 03-May

I AM REALLY DISAPPOINTED IN THE SERVICE I HAVE RECEIVED. I WAS BOUNCED BETWEEN 3 DEPARTMENTS AND NO-ONE IS REALLY TAKING ME SERIOUSLY.

Regards, Louise Montgomery-Nunes