First National Bank very bad customer service, unresponsive, bad communication.

First National Bank has the worst customer service I have ever experienced. I moved abroad but kept my FNB account. They never communicated when they started requiring KYC compliance and closed my account with warning. I used my account to maintain my life insurances I took out when I was based in South Africa. Closing the account stopped the direct deposits to these life insurances. Then I went through a tedious process to submit all required forms and after they reopened the account for a few months they closed it again without warning. I requested that they just send the balance of the account to my sister's account and filled in necessary forms for this request. Instead of closing the account they call me and convince me to resubmit KYC forms so they can reopen unfreeze the account. For 8 months now I am going back and forth filling in forms and they are refusing to just close the account and send me my balance. What a nightmare and unnecessary stress on my end. Very bad bad bank. Don't use them!!!