First National Bank - Utterly Poor service

So i get a call from FNB asking if i can upgrade my account to a Premier from Gold.

Ti which i agree and give the FNB consultant my details, after the process is done she assures me that my card will be delivered within 5-7 working days.

It is week number 3 now so this morning i phone FNB to enquire about the status of the card and who i can speak to in regards with tracking the card, to which MR. troy from fnb reply's that i should still wait for the sms, i have been to my branch twice since the upgrade and yet no card, then Mr Troy (the consultant) kindly asks me to wait another week and if i still dont get a sms i should cancel my order.

Do they really think i am going to wait that long for a simple task as to deliver a card to a customer who has been contributing to them for all these years, funny how a multi million rand franchise such as FNB struggles to deliver a simple task as a card.

To which i have decided i am closing my bank account with them their service is utterly poor and i dont even want to go into the so called benefits.