First National Bank, The most disrespectful bank in South Africa.

I have been with this bank for practically over a decade if I remember correctly. The services were great and never had a problem until they did something that was the most insulting thing I have ever experienced. Sometime at the start of May, they sent me a letter stating they wished to terminate my banking relationship. Meaning, they want to close all my accounts and allow me to bank with them. The reasons were and are still VAGUE, "due to reputational and business risk".

I tried communicating with them to get an understanding of why. They said they didn't have to give a reason for this action. After constant emailing, visiting branches, and calling, to try and prevent this. It was clear that the bank had all the power and could "evict" me from using their services.

The blatant disrespect and don't care attitude received and seen in the emails, is shocking and disgusting. People need to understand, that these private institutions have all the power. Every single man, woman and child needs access to banking facilities. Yet the banks that fall, that fall in the public can decide whether they want to work with you or not. Essentially enjoying the fact you have to go and beg these people to have an account with them. If that is not disrespectful, please tell me what is.

My last email has not been answered and the OBSSA is also not responding. The saying, customer first, means nothing to these people. If I could share the letters and emails here, I would share them.

Also, I have done a bit of research and found that the same reasoning and excuse they gave me, "due to reputational and business risk", they give everyone. The letter to terminate the banking relationship is a copy-and-paste thing that anyone can get and they won't get the full clarity, and reasoning from FNB as to why they are closing the accounts.

It's the most insulting bank/company I have ever worked with. Disgusting. I can even promise, that they will respond to this review and most likely it will be a private response. I intend to COPY AND PASTE that response so that people can be aware that FNB is just a bank after money and doesn't care about its customers.