First NATIONAL Bank struggles globally!

FNB client for more than 30 years, I guess not for much longer, with Power of Attorney: Our daughter, an ex FNB employee and client for more than 5 years works overseas and lost her cell phone with FNB app and card PIN, thus cannot transact. FNB shows NO zeal and NO clear business process to help! So "How can we help you?" is a mere farce … Or is there anyone else interested to help??