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ralf D

1 reviews | Active since Mar 2009

03 Jun 2019, 09:06

FIRST NATIONAL BANK South Africa and CHannel ISLANDS are GREAT. AVOID BARCLAYS at ALL COSTS

Barclays is hopeless. I asked for a Transfer from BARCLAYS ISLE OF MANN to FNBCI ( FIRST NATIONAL BANK Channel ISLANDS ) on 20 March 2019 . the funds were 1st transferred on 10 APRIL 2019. when on 19 April 2019, i inquired from Barclays what had happened to the funds transfer , i was told that Barclays had done the transfer on 10 April 2019. i inquired from FNBCI about the funds and they advised me that the funds were returned to BARCLAYS on 11 APRIL 2019 , as BArclays had omitted part of the IBAN Number. i then called barclays on 19 April 2019, to give them the news and the MIT number supp**** by FNBCI , reflecting that the funds were transferred back to Barclays on 111 April 2019. it took BARCLAYS more than a month, 13 May 2019 , to fund the funds in their Suspense ACCOUNT ( i can only imagine that they have 1000"s of transfers returned , because of errors!!! ) . the funds were then less, as all the corresponding banks ( BARCLAYS UK, BARCLAYS ILSE OF MANN and HSBC had taken their FEES for the transfer and the return of funds ( about US$100!!) . it then took BARCLAYS ISLE OF MANN . the transfer was again done on 20 May 2019, and AGAIN WENT ASTRAY , as BARCLAYS omitted to INSERT the FNBCI sort-code. Likely , i was tracking the transfer daily , via FNBCI , who fund the funds stuck at HSBC , without the SORT-CODE , and managed to get HSBC complete the transfer on 24 May 2019. WELL DONE FNBCI !! i am now awaiting Barclays to REFUND ME for LOST FEES , and LOSTiINTEREST , plus stress

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2019, 11:50
Official
Good day Ralf, 

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
 
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?" 

We are truly glad to hear of the wonderful service you have received from our staff.
***.
 
Regards,

Hello Peter Complaints 

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FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2019, 11:50
Official
Good day Ralf, 

I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
 
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?" 

We are truly glad to hear of the wonderful service you have received from our staff.
***.
 
Regards,

Hello Peter Complaints 

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