FIRST NATIONAL BANK - SHAME ON YOU - PATHETIC CUSTOMER CARE !!

I had money deducted from my account on the 21 December 2023 by a company without my permission. I contacted FNB customer care and FNB Card ***** immediately in this regard and on many occassions afterwards requesting feedback on my case. Every time I ask for feedback I get a new reference number and get requested to send the same documentation I have already submitted on numerous occasions but no progress is ever made. I have phoned customer care and requested to speak to management but they are never available and staff will not give me an email address or phone number for a senior manage and say that apparently these team leaders are working from home and I get assured they will call me back but they never do. I now have five different reference numbers for the same case and no refund of the money *****ulently deducted from my account nor any feedback on the progress made (which is clearly none).

Its now 28 days since my first request for assistance and the money has not been refunded to me nor have I had any feedback on what has been done about this. When I e-mail all I get is confirmation of my email saying someone will contact me and a new reference number !!!!!! No one has ever contact me to assist!!!!