FIRST NATIONAL BANK - SERVICE NOT WHAT IT USED TO BE - UNACCEPTABLE SERVICE

My personal and business accounts are held at FNB, and I am used to good service, usually. Much to my dismay I have found that as a Private Client, the service standards from FNB have dropped drastically. I have been waiting for almost 2 months for my Private Clients credit card, not due to any fault of my own. First the card was sent to the wrong branch, I live in Nelspruit and it was sent to Pretoria! Then, the new card, which I have been charged for, was not embossed!!!! Numerous calls and visits to my branch at Riverside Park in Nelspruit later, I was promised it would be delivered today, only to receive a call this morning from CCD couriers, telling me they can only deliver NEXT WEE****!! Words cannot described my frustration and disappointment. This type of service is Not acceptable, especially since I have convinced most of my staff and friends to switch to FNB, because I used to believe it was an exceptional banking facility with exceptional service. I was wrong!