First National Bank Service Is Shocking

I have been trying now for over a month to have my payment confirmations for my business account reflect the business name. You would think this would automatically happen as the account is in the business name. How is it even remotely possible that a payment confirmation from my business account does not show my business name. I have made calls, sent emails, screamed & shouted but nothing gets done. Absolutely pathetic and unacceptable customer service. Perhaps I should just consider moving my 5 accounts from FNB to another bank. This is just ridiculous !!!